PRIVACY POLICY
Sevenoaks Leisure Ltd trading as Sencio Community Leisure takes user privacy very seriously and we are committed to protecting and respecting your privacy. This policy explains when and why we collect information, how we use it and the conditions in which we may disclose this to others and how we keep it secure.
INFORMATION THAT WE MAY COLLECT ABOUT YOU
We obtain information about you when you visit our website www.sencio.org.uk. You will be asked to provide certain information about yourself which might include your name, address, email address and contact telephone number. We may also collect information about your usage of our website as well as information about you from enquiry forms, emails, or letters you send us.
Your personal data may also include your name, your contact details, information relating to the product or service you have purchased from us such as your membership number. We also collect information about you when you book a court, class or course with us.
We may collect and process the following personal information about you:
| What details are collected | How it is collected |
| Your name and contact details (email address, telephone number and postal address) | When purchasing a membership , making an online booking/purchase, signing up for promotions and offers and newsletters and when signing it to using the free wifi in our centres |
| Information about your bookings including the date, time and (if applicable) the name of your class/course and other people in your booking | When making a booking |
| Information about other people when making a booking on their behalf including the age range of any children | When making a booking on behalf of other people e.g children for swimming lessons |
| Information about your transaction, including your payment card details and/or bank details for direct debit transactions | When purchasing products or services from us using payment cards or direct debit payments |
| Information about your health, if you have a medical condition that we need to know about in order to provide you with a fitness programme | When you provide us with this information |
| Information about others’ health, such as your children attending swimming lessons if they have a medical condition that we need to know about | Information about others’ health, such as your children attending swimming lessons if they have a medical condition that we need to know about |
| Information that relates to your membership(s) | When you obtain, renew or cancel your memberships |
| The communications you exchange with us (for example, your emails, letters, calls, or your messages on our social media channels) | When contacting us or contacted by us |
| Your feedback | When you reply to our requests for feedback or participate in our customer surveys |
| Information about how you use our website such as your searches for centres, page views etc. | When you navigate on our website |
| Your posts and messages on social media directed to us or any of our centres’ social media accounts | When you interact with us on social media |
HOW IS YOUR INFORMATION USED?
Your information will enable us to contact you if necessary as well as provide you with access to all areas of our site and to supply the services you have requested. The information we gather will also help us to understand your needs and how you use Sencio Community Leisure services. We may use and analyse this information we collect to improve our performance and develop our services.
If you have given your explicit consent, we may use your information to contact you with specifically requested information as well as news updates, such as changes or developments to the site or our services, other products and services we offer which may be of interest to you. This contact could be by post, telephone, email or text message.
In conducting and running our business and ensure will comply with administrative systems we will use your information for accounting, invoicing and audit, purposes , credit or other payment card verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis.
You may withdraw your consent at any time by contacting us.
We may pass information on the usage of our site to third parties for analysis purposes but this will not include personal information that can be used to identify you.
Unless legally required to do so, we will not share, sell, lease or distribute to third parties any of the information you provide to us without your explicit consent.
By providing your personal data you are agreeing to its processing and use by Sencio Community Leisure for the purpose for which it was given. Your personal data in the form of images may be captured at some of the facilities we manage which have CCTV cameras operating.
CHANGES TO OUR PRIVACY POLICY
We may review our Privacy Policy at any time by updating this page.
SECURITY
Industry standard security measures are employed to protect your information and managers and staff will take all necessary steps to make sure that your information is kept secure at all times against unauthorised access, unlawful processing or disclosure, accident, loss, destruction or damage.
RETENTION
We will hold your personal information for as long as is necessary for the relevant activity or service or for as long as the law requires.
RIGHT TO ACCESS
You have the right to see all the information held about you. You may also request changes to the personal information we hold to ensure it is relevant, accurate and up to date.
Should you require information on the data we hold, would like to request changes or withdraw consent to receive information, please email [email protected] or write to us at Head Office, Sevenoaks Leisure Centre, Buckhurst Lane, Sevenoaks, Kent TN13 1LW
LINKS
From time to time we may offer links to other websites. When you click onto links to other websites we encourage you to read their privacy policies. Their standards may differ from ours and we do not accept responsibility for their policies.